Service for Tenants
Do you have questions regarding your lease or the house in which you are living? In our FAQ for tenants we have answered your most common questions so that you can easily access information outside our office hours or withouth waiting on the phone. The answers provided are a guide and may not hold true for your individual case. Therefore, we do not assume any legal responsibility for the correctness of the answers. Furthermore, we provide the most common forms that you may need during your tenancy in our download area.
If your questions were not answered, please contact us using our contact form or by phone during our office hours: Monday and Friday 9-12am and Wednesday 2-5pm phone: 030-895966 31.
What do I do if I detect damage in my house?
What should I do in an emergency?
When do I have to pay the rent?
How can I grant the SEPA direct debit mandate?
What do I do if my name has changed?
What do I do if my bank details have changed?
What do I have to do if I want to sublet parts of my flat?
When do I get the utility bill?
Can I terminate the lease early?
How do I cancel the contract?
What do I do if I want to cancel the tenancy agreement but am not the only tenant?
When do I get my deposit back?
What do I do if our rubbish bins have not been emptied?
What if the meter reader is coming but I cannot be home?
What do I have to do to submit a tenant complaint?